Frequently Asked Questions

• How does the GreenShield Cares Youth Mental Health program work?

  Through the GreenShield Cares Youth Mental Health program, eligible youth aged 15-29 in Canada get access to:

  • Two free hours of virtual therapy; 
  • A one-year complimentary subscription to Digital Cognitive Behavioural Therapy; and, 
  • Access to our services and resource hub 

  Low-income, racialized, and 2SLGBTQI+ youth are eligible.

• Why did GreenShield Cares develop this program?

  GreenShield is an innovative non-profit health care and insurance company that exists to advance better health care for all Canadians.
  
  Improving access to care is rooted in GreenShield’s DNA, grounded in our commitment to health equity, community well-being and making a significant impact on the Canadian health care landscape.
  
  With nearly 60% of young people in need not receiving care, Canada is facing a youth mental health crisis. 
  
  GreenShield’s new Youth Mental Health initiative builds on its commitment to advance health equity by expanding access, integrating innovative care solutions, and ensuring Canadians between the ages of 15 and 29 receive timely, culturally appropriate support.  
  

• Is my information and sessions with therapists confidential?

  Video and voice sessions on GreenShield are not recorded or stored on our servers. An encrypted link for your session is made directly between you and your care provider.

• How does GreenShield Mental Health Services provide me with support?

  GreenShield’s Mental Health Services are a digital mental health platform aiming to improve your mental health at home, work, and beyond. We offer accessible, affordable, and effective digital mental health solutions for individuals and organizations using secure virtual counselling, personalized therapist matching services, and digital-first employee wellness programs.

• How is GreenShield different from other digital therapy platforms?

  GreenShield removes barriers to accessing the right support and matches you with qualified mental health practitioners based on your unique needs and preferences. All activity, including confidential video/voice sessions, booking, and payment, happens on our platform for convenience and maximum security and confidentiality.

• How do you match me with the right mental health practitioner?

  GreenShield provides a unique matching survey that helps us effectively evaluate your specific needs to match you with the right practitioner. By answering a few quick questions, we’ll be able to determine your best fit based on factors such as symptoms, stressors, language, and therapists who share your culture and values. You can also review things like clinical specialties, therapeutic approaches and more.

• Who are the therapists, and how are they verified?

  GreenShield mental health practitioners undergo a stringent vetting process before becoming part of our network. Generally, our practitioners include licensed Master-level counsellors, social workers, psychotherapists and psychologists who are in good standing with their provincial or state boards. They are experienced in various clinical settings and must obtain specific designations to practice.

• How are my personal information and privacy protected?

  Personal information, including name, address, practitioners’ notes and documents, are stored on a dedicated server with a protected network in Canada or the USA (depending on your location). This data is encrypted at the highest possible level, and the server is audited regularly to ensure it meets the highest standards of best security practices (SOC 2 certified).
  
  Please review our Privacy Policy for more information.