We are committed to answering and resolving any privacy related questions, concerns and inquiries.
Please feel free to contact GSC’s Privacy Officer:
- By email: firstname.lastname@example.org
- By facsimile: 1-519-739-2253
- By mail: Privacy Officer
Green Shield Canada
5140 Yonge St., Suite 2100
Toronto, Ontario M2N 6L7
The GSC privacy office will acknowledge receipt of your enquiry. Within 30 days of receiving your enquiry, GSC’s Privacy Officer will write or call to tell you if the problem has been resolved, or, in more complex cases, advise you what further steps are being taken and when you may expect a resolution.
If your concern remains unresolved, please contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Toll Free: 1-800-282-1376
Changes to this Policy
You can contact us directly any time at the address(es) listed in section 10 above to update your personal information or make another type of request regarding the information you know or believe GSC holds about you.
Here are some additional rights that you may have according to where you are located:
A. Dissemination, De-Indexation or Re-Indexation
Subject to applicable law, you will have the right to require us to cease disseminating your personal information or to de-index any hyperlink to your personal information if the dissemination of the information contravenes the law or a court order.
In addition, subject to applicable law, and provided certain conditions are met, you may require us to cease disseminating your personal information, de-index any hyperlink to such information, or re-index any hyperlink to such information.
Subject to applicable law, you may request deletion of your personal information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete personal information, it will be deleted from the active database, including from our archives, though we may also retain de-identified information about your use of our services. Once we disclose some of your personal information to third parties, we may not be able to access that personal information any longer (as maintained by the third party), and we cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
C. Data Processing Use and Objection
Subject to applicable law, you have the right to request we restrict our use or disclosure of your personal information for certain purposes. You also have the right to object to the processing of your personal information. We may not be required to agree to a requested restriction or objection. We will agree to restrict use, or disclosure of, your personal information provided the law allows it and we determine the restriction does not impact our ability to operate our business, provide diagnostic services, and comply with the law. Subject to applicable law, even when we agree to a restriction request, we may still disclose your personal information in a medical or other emergency and use or disclose your personal information for public health, safety and other similar public benefit purposes permitted or required by law.
D. Automated Decision Making
Subject to applicable law, if at any time our services use automated decision making to process personal information, you have the right to object to the use of your personal information.
E. Data Portability
Subject to applicable law, you have the right to receive your personal information in a structured, commonly used technological format.
F. Cross Border Transfers
This paragraph F is only applicable to residents of Quebec. Where permitted by applicable law, we may disclose and/or store the personal information we have collected about you outside of Quebec. You may, subject to the requirements in this policy, withdraw your consent regarding such disclosure or storage of your personal information.
Our Voice Recognition Program
GSC’s Interactive Voice Recognition Program (“IVR”) system is a secure method for accessing your personal information when you call us as well as a simpler way for you to do business with us, while we continue to protect both you and us against fraud, misrepresentations and other errors.
1. Your consent
When you enroll in our IVR system, you give us consent use your voiceprint password to confirm your identity.
2. How we use your voiceprint
We will only collect information that is pertinent and consistent with this Policy.
Every time you call us after you have enrolled in our IVR system, your voiceprint will be authenticated and you will either be transferred to one of our representatives or to an IVR self-service function. Your voiceprint will be used to replace other methods of verification such as questions asked by our representatives.
We will only use your voiceprint to confirm your identity; it will not be used to reverse engineer, reuse or recreate your voice.
- GSC’s authorized employees, agents and representatives who need the information to complete their duties for us
- Service providers who need this information to perform their services for us
- People, organizations, and investigative bodies who work to prevent, detect, or investigate suspected fraud, breaches of agreement, or contravention of law
3. Withdrawing your consent
You may withdraw your consent for us to use your voiceprint but doing so will prevent you from using the voiceprint password system in the future, unless you re-enroll. If you choose to withdraw your consent for any reason, your voiceprint will be de-activated and retained in accordance with this Policy or as permitted by law.