As the potential uses and risks associated with AI expand, we have established principles that guide how we use AI today and as it evolves. These principles reflect our belief that technology should serve people, and that advancing our mission requires innovation paired with responsibility. These principles reflect who we are and the duty of care we hold to our employees, customers, partners and the communities we serve.

‍Click here to review our AI Principles.

GreenShield is committed to respecting internationally recognized human rights in its business activities and relationships.

‍Click here to review our Human Rights Policy.

GreenShield’s lobbying and government relations activities support our mission of Better Health for All.

‍Click here to review our Responsible Lobbying and Government Relations Policy. 
‍Click here to review our 2025 Public Policy and Government Relations Report.

In 2025-2026, GreenShield completed a Double Materiality Assessment to better understand how its activities affect people and the environment, and where sustainability-related issues may reasonably create impact, risk, or opportunity over time.

‍Click here to review our 2025-2026 Double Materiality Assessment Report.

Any GreenShield stakeholder, including employees, customers, partners, and suppliers, can safely raise a complaint about our conduct. GreenShield publishes a public summary report of stakeholder complaints.

‍Click here to review our 2025 Complaints Report.

GreenShield is committed to fair and equitable pay practices across all levels of our organization. We regularly review compensation to understand and address any differences in average earnings between men and women.

‍Click here to review our 2025 Gender Wage Gap Analysis.

OSFI Guideline B-15 - Climate Risk Management is applicable to Green Shield Canada Insurance’s reporting period ending December 31, 2025, for specific disclosure elements. This addendum report should be read alongside GreenShield’s 2025 Impact Report, Innovating with Purpose, which outlines our broader ESG, environmental performance, and sustainability information.  These reports together provide disclosures expected by OSFI for federally regulated financial institutions’ management of climate-related risks. It includes information regarding our climate-related governance, risk management, strategy, and metrics.

‍Click here to review our OSFI B-15 Climate Risk Management Report.