As a non-profit health care and insurance organization, we help Canadians live their healthiest lives. We developed our Patient Support Program (PSP) to help patients access their medication, understand their insurance, coordinate treatment, and more, so they feel informed and confident at every step of their health journey.
Support solutions that put patients first
Financial assistance and payment solutions
As specialty and high-cost therapies continue to grow, affordability remains a key barrier to access. GreenShield’s financial assistance solutions support patients while simplifying administration.
Copay Cards and compassionate dispensing
Delivered through GreenShield’s adjudication platform, our Copay program lets manufacturers administer copay assistance for high‑cost medications in a single system instead of relying on multiple external vendors.
GreenShield supports manufacturers throughout the program lifecycle, including configuration, patient enrolment, copay card issuance, and real‑time claims adjudication.
The GreenShield Advantage:
Forced First Payer
Comprehensive Rules- Based System
Direct-to-Adjudicator Pricing
Automated Reconciliation
Real-Time Adjudication
Why It Matters:
Protects Program Funding
Reduces Leakage & Misuse
Supports Complex Plan Designs
Eliminates Third-PartyDependencies
Improves Financial Accuracy
Enhances Patient & Pharmacy Experience
Bridging to commercialization
Through our integrated platform, manufacturers can provide temporary no-cost access to therapy, ensuring patients start treatment without delays. By supporting continuity of care and managing the program end-to-end, GreenShield helps streamline launch, reduce barriers, and protect patient outcomes while coverage is secured.
Reimbursement navigation
Digital Connectivity links GreenShield’s adjudication systems with patient support program (PSP) platforms, enabling real-time access to benefit and authorization information when GreenShield is the insurer. Coverage details and Drug Special Authorization status are accessed electronically, supporting timely access to therapy and simplifying operations for PSPs.
Plan design verification API
Plan design verification provides real‑time confirmation of a patient’s drug coverage and benefit details.
Patient support teams can quickly determine if a medication is covered, what cost‑sharing applies, and if special authorization is required so patients can start treatment sooner.
Prior authorization status API
Our prior authorization status API provides instant visibility into where a prior authorization submission stands in the review process, allowing greater transparency and coordination across a patient's care journey.
Electronic prior authorization
Our electronic prior authorization API lets partners submit prior authorization requests electronically, enabling a more efficient and accurate assessment process.
By reducing manual steps and accelerating decision-making, this capability improves operational efficiency and enhances patient access to therapies.
Care coordination services
Continuity of care improves health outcomes. GreenShield’s navigation services provide a single point of contact across coverage, pharmacy, infusion clinics, and ongoing support.
Physician engagement
GreenShield's OnePoint program provides a dedicated team that supports physicians and patients with insurance navigation, treatment coordination, and access to GreenShield services.
Our coordinated approach reduces administrative burden for health care providers and enables timely patient access to prescribed therapies and ongoing support during treatment.
Patient Support Program services
We simplify the health care journey and remove barriers to care, connecting patients with personalized, manufacturer‑sponsored support that streamlines medication access, navigates insurance requirements, coordinates treatment, and provides ongoing guidance throughout therapy.
By centralizing all essential services in one trusted place, patients feel informed and confident every step of the way, and manufacturers can deliver seamless, high‑quality programs that enhance adherence, elevate the patient experience, and strengthen overall program performance.
Distribution and wholesale
GreenShield supports pharmaceutical manufacturers with integrated distribution and wholesale solutions to ensure product availability, supply chain continuity, and seamless access to therapy across Canada. Through a strategic partnership with Globyz, GreenShield leverages GDP-compliant warehousing, temperature-controlled logistics, national distribution infrastructure, and inventory management capabilities to support products from launch through commercialization.
Third-party logistics (3PL) capabilities
GreenShield offers scalable 3PL capabilities, including warehousing, inventory management, order fulfillment, distribution, returns management, and quality oversight.
This model enables manufacturers to establish a streamlined Canadian supply chain while leveraging proven infrastructure and operational expertise.
Supply chain visibility and compliance
GreenShield's approach emphasizes transparency and accountability across the distribution process.
Inventory controls, reporting capabilities, product tracking, and quality management practices support regulatory compliance and provide manufacturers with operational insights to inform supply planning, forecasting, and product performance monitoring.
Supporting commercial success
GreenShield's integrated ecosystem combines patient support services, reimbursement navigation, specialty pharmacy services, nursing support, and distribution capabilities to create a connected experience for manufacturers, providers, and patients.
This coordinated approach helps accelerate patient access, optimize therapy continuity, and support successful product commercialization throughout the Canadian market.
Our national care network
GreenShield provides patient support services through a national network of pharmacies, infusion clinics, nursing professionals, and health care partners. Our integrated model for a seamless experience from prescription to ongoing therapy management.
Infusion clinics and nursing care
A broad network of infusion clinics support the administration of biologics, specialty medications, and infusion-based therapies.
Experienced nursing professionals provide treatment administration, patient education, adherence support, monitoring, and ongoing clinical coordination.
Coordinated communication among physicians, nurses, pharmacies, and care teams helps ensure a connected, patient-centric experience.
Pharmacy network
Our pharmacy network combines owned specialty pharmacy operations with strategic partnerships ensuring patients have access to consistent, high-quality support across Canada.
Specialty pharmacy teams provide proactive adherence monitoring, refill management, patient education, and coordination with health care providers.
A connected network enables consistent service delivery, visibility across the treatment journey, and seamless coordination among the patient's care team.
Care built around patients
GreenShield combines pharmacy services, nursing care, infusion support, reimbursement expertise, and patient navigation into a single coordinated ecosystem.
This helps patients access therapy quickly, stay engaged in treatment, and receive ongoing support throughout their healthcare journey.
Our areas of expertise
Dermatology
Oncology
Rare Disorders
Rheumatology
Neurology
Gastroenterology
Clinical Immunology / Allergies
How our Patient Support Program works
Step 1
Design
We collaborate with manufacturers to define eligibility, program structure, and support models aligned to patient needs and treatment.
Step 2
Connect
Our digital connectivity and adjudication capabilities can integrate directly with PSP workflows when GreenShield is the insurer, therefore reducing friction across coverage and authorization steps.
Step 3
Launch
Programs go live with a dedicated navigation team, and ongoing performance measurement supports continuous improvement.
Frequently Asked Questions
Let’s improve health outcomes together
Connect with GreenShield to design a Patient Support Program that helps patients on their health journey.