You're carrying so much. Let us help make the first step easier.

Frequently Asked Questions

• How much does therapy cost?

  Your first individual therapy session is free when you register for GreenShield+ using the organisational code SIMPLE and take your session by November 30, 2026.
  

  After your free session, you'll have access to a preferred rate of $110 per hour for individual therapy sessions, regardless of the therapist you choose. This promotional rate is available for sessions completed on or before November 30, 2026.

  Depending on your benefits plan, therapy sessions may also be eligible for reimbursement. Check with your provider to learn more about your coverage.
  

• How do I get my free therapy session?

  Accessing your free individual therapy session is easy.

  ‍

  When creating your new GreenShield+ account:

  • Just click on the link on this page and the organization code SIMPLE will be applied for you automatically

  If you already have a GreenShield+ account:

  • If an existing member is looking to take advantage of the offer, they will need to register another profile. If you need more help registering multiple accounts, or switching between accounts, please refer to the following articles:
    • switch from one profile to another
    • how to register multiple profiles

  To redeem the offer, you must register for GreenShield+ using code SIMPLE and complete your free session by November 30, 2026.

• What happens after I click "Book your free session"?

  Create your free GreenShield+ account and register using code SIMPLE. From there, you can:
  

  • Use our matching tool to find therapists based on your needs

  • Browse therapist profiles at your own pace

  • Use Fast Match to connect with the next available therapist
    

  You can also book a free 15-minute introductory consultation to see if a therapist feels like the right fit before booking your free individual therapy session.
  

  Remember, your free session must be completed by November 30, 2026.

• I don't feel ready to start virtual therapy. Is there a way to get started on my own?

  Yes. When you create a free GreenShield+ account, you'll have access to Digital Cognitive Behavioural Therapy (CBT) at no cost.

  This self-guided online program gives you practical, evidence-based tools to help navigate stress, build resilience, and support your mental well-being, all at your own pace.

• Do I need GreenShield insurance to access therapy through GreenShield Health?

  No. You don't need a GreenShield benefits plan to access therapy through GreenShield Health.
  

  All you need is a free GreenShield+ account. Register using code SIMPLE to access your free individual therapy session offer.

• How do I know if I’m choosing the right therapist?

  Finding the right fit matters. Use our therapist matching tool for personalized recommendations, browse profiles on your own, or book free 15-minute introductory consultations before committing to a session. With a network of more than 2,100 Canadian-licensed therapists, it's easy to find someone who understands your needs and experiences.

• What is GreenShield Health?

  GreenShield Health is part of GreenShield, Canada's only national non-profit health care and insurance organization. We make it easier for Canadians to prioritize their mental health by offering virtual therapy and Digital Cognitive Behavioural Therapy that’s affordable and accessible from the comfort of home, when it works for you.