Therapy that fits your life

Frequently Asked Questions

• How does therapy from GreenShield Health work?

  GreenShield Health makes it easier for Canadians to prioritize their mental health. We offer virtual therapy and Digital Cognitive Behavioural Therapy (CBT) that’s affordable and accessible from the comfort of home, when it works for you.

• How much does a virtual therapy session cost?

  All virtual therapy sessions are $135/hr regardless of the therapist you choose, and may be eligible for reimbursement through your benefits plan. Check your coverage to learn more. With a free GreenShield+ account, you also get free access to Digital Cognitive Behavioural Therapy, an online tool you can use anywhere at any time.

• How do I match with a therapist?

  You can browse our network, use our personalized therapist matching tool to tell us what you’re looking for (e.g., language or cultural identity preferences) or get matched instantly and see the next available appointment.

• What happens after I click ‘Get Started’?

  You’ll be taken to GreenShield+, where you’ll create a free account (it only takes a few minutes). From there, you can find therapists suited to your needs, browse their profiles, and book a free 15-minute consultation to see if there’s a fit. There’s no commitment required until you’re ready.

• Do I need to have GreenShield insurance to use this?

  No — GreenShield Health virtual mental health therapy is available to anyone, regardless of whether you have a GreenShield benefits plan. You’ll create a free GreenShield+ account to get started, then pay per session ($135/hr), which may be eligible for reimbursement through your benefits plan. Check your coverage to learn more.

• Who are the therapists, and how are they verified?

  GreenShield therapists undergo a rigorous vetting process before joining our network, which includes Canadian-licensed social workers and psychotherapists.

• What is Digital CBT and is it included?

  Digital Cognitive Behavioural Therapy (CBT) is a self-guided online program designed to help you manage mild-to-moderate anxiety and depression. It’s available through your free GreenShield+ account and includes interactive modules and tools you can complete at your own pace. When you create your free GreenShield+ account you can access Digital CBT at no cost.

• Are my sessions and personal information kept private?

  Absolutely. Your personal information is confidential and protected, and your therapy sessions are private, encrypted, and never recorded or stored. Everything that happens during your sessions is strictly and legally confidential between you and your therapist.


  
  Your personal information, including your name, address, and therapist notes, is stored on a dedicated, protected server in Canada or the United States, depending on your location. This data is encrypted to the highest standards and audited regularly (SOC 2 certified). Please review our Privacy Policy for full details.