What to Expect After Applying

Learn about the next steps

Step 1: Confirmation

Receive an Email Confirmation

Once you’ve submitted your application, we’ll send you an email that confirms we’ve received it. There’s no need for you to follow up with us as we’ll be sure to let you know.

Step 2: Update

Application Approval Update

As soon as your application is approved, we’ll send you an email. This note will also confirm your effective date (that’s the date your coverage starts).

Step 3: Effective Date

Determine Your Effective Date

On and after your effective date, you can begin using your GreenShield Insurance benefits. Generally, this is the first of the month following your application approval.

You can postpone your effective date for up to two months to better align with your needs.

Step 4: Welcome Kit

Receive Your Welcome Kit

We’ll send your Welcome Kit to you in the mail and it will arrive in a large GreenShield envelope and will contain:

Your Personalized GreenShield Insurance Benefit Cards
Including your Member ID number.
Your GreenShield Insurance Policy and Schedule of Benefits
This confirms the insurance plan, benefits and levels of coverage available to you every year. Please review it carefully.
Your Plan Info Sheet
This highlights the many advantages you’ll have as a GreenShield Insurance customer.

Step 5: What’s Next?

Get Setup on GreenShield+

Register for GreenShield+
Create your account, which will give you access to your coverage and care, all in one place.
Download the GreenShield+ Mobile App
Submit claims and access Care Services on the go.
Check out Our Care Services
Skip the lines and connect with care providers virtually.

Man sitting at a desk with plants behind him, setting up his GreenShield Insurance account on a laptop.

What is GreenShield+ and how do I register?

Submit claims online, check your benefit balance, sign-up for direct deposit (your claims reimbursements will be deposited directly into your account), check your claims status, locate GreenShield-approved registered specialists, therapists, dentists and vision care providers in your area, and much more. It’s the ultimate in digital self-service.

What does the GreenShield+ mobile app enable me to do?

You’ll want to be able to access your benefits from wherever you are. Download the mobile app, and you’ll stay connected on your smart phone. Submit claims through the app, check claims status, and find GreenShield-approved health care providers in your area. What could be more efficient and convenient?

What is GreenShield Telemedicine and how do I register?

All GreenShield Insurance plans include four virtual visits per family every year with a Canadian-licensed general healthcare practitioner. These virtual visits are available 24/7, 365 days a year. The average wait time is just a few minutes, and you can be in the comfort of home. During your virtual consultation, you’ll receive diagnoses, prescriptions, medical notes, and lab requisitions, as necessary. If you decide to use more than four virtual visits during the year, you’ll receive GreenShield preferred pricing.