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And now for something completely indifferent

A podcast from your friends at GSC

Officially called…”And now for something completely indifferent…”, this podcast highlights the hottest topics and trends in Canadian health benefits. Brought to you by your friends at GSC, we lovingly refer to this as the industry podcast that absolutely no one asked for…but we’re doing it anyway.

Episode 16: Happenings and Challenges in the Advisor/TPA Community

Episode 16, May 14, 2019

In episode 16, host David Willows welcomes Faizel Alladina from People Corporation and Mike McClenahan from BBD. From the advisor/TPA perspective, they discuss the changing benefits environment, the emerging focus on technology and customer experience, and their perspectives on G19 compensation disclosure.
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Episode 15: Chiropractic in Canada – A Tale of Self-Regulation

Episode 15, April 10, 2019

In episode 15 (yes, it’s been a while!), host David Willows speaks with Globe & Mail contributors Wayne MacPhail and Paul Benedetti about the schism that exists in the Canadian chiropractic community. It is a cautionary tale on the limits of self-regulation.
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Episode 14: The evolution of the insurance industry

Episode 14, December 11, 2018

In episode 14, hosts Sarah and David welcome two guests to the studio – Ben Harrison, Partner at Portag3 Ventures, and GSC’s Director of Strategic Innovation, Erin Crump. They discuss the world of Fintech/Insurtech start-ups/new ventures, the emerging focus on the customer experience, and whether the word “disruption” is a meaningful one.
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Episode 13: On the air with Stephen Frank

Episode 13, December 03, 2018

In Episode 13, hosts Sarah Murphy and David Willows sit down with the CLHIA’s President and CEO Stephen Frank to talk about a wide range of meaty industry topics, including one of the most talked about industry initiatives, CLHIA’s G(uideline)19.
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Episode 12: Re-imagining Health Benefits

Episode 12, September 11, 2018

In episode 12, hosts Sarah and David, along with guests Erin Crump (GSC’s Leader of Strategic Innovation) and Ned Pojskic (GSC’s Leader of Pharmacy and Health Provider Strategy), discuss why private health benefits plans have been so static for so long, and why measuring value (health outcomes) for spend has not been made a priority in Canada.
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Episode 11: "Customer Experience" and the insurance industry

Episode 11, August 17, 2018

In episode 11, hosts Sarah and David welcome guest Steve Mast, President and Chief Innovation Officer at Delvinia. Steve defines the concept of “customer experience” and how employee engagement contributes to it.
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