As President and CEO, Zahid capitalizes on his 25 years of industry experience – an impressive history that includes high-profile executive positions at international firms and completing the Advanced Management program at Harvard Business School – to help to support GSC in the development of industry-leading initiatives that leave a positive mark on health benefits, and Canada as a whole. He ensures our customers continue to benefit from industry leading technology, innovative claims management strategies and best-in-class service. Consistent with our social mission, Zahid sits on a number of not-for-profit Boards. And he is an actuary to boot…
Fun fact: Despite growing up in Montreal and living in Toronto, Zahid has somehow been a huge Vancouver Canucks fan since the 80s. Zero championships and counting…
Brent’s world revolves around service, service, and more service — he leaves nothing to chance while overseeing all aspects of the group client experience from new business acquisition activities and ongoing relationship management to claims management and customer service. He’s the real deal: he’s worked on both the carrier side of the business, as well as the consulting side, so he gets what exceptional sales and service delivery means from all perspectives.
What you may not know: His best kept secret is that he’s from the east coast, but doesn’t like seafood (he's into claims, not clams). His guilty pleasure is that while on holiday he catches up on the hobbies he loves, like reviewing workplace health articles.
GSC’s emphasis on innovation and social responsibility aligns with Joe’s goal of doing meaningful work.…so what a perfect fit for GSC. His role is all about proactively identifying future needs and trends to develop new enterprise-wide strategies to positively impact GSC’s individual and public sector clients. With an impressive career spanning public and private sector organizations, he brings an impressive track record as a thought leader who also rolls up his sleeves to put vision into action.
Fun fact about Joe: He is (unhealthily) obsessed with baseball. He can name every World Series winner since 1960 and can name the starting line-ups for the 1992 and 1993 Blue Jays...and probably their height and weight too. And...he still plays ball multiple times a week.
Scot is a man with a plan—many plans in fact as he is the strategic mind behind GSC’s financial and strategic planning activities. No decimal point escapes him as he oversees everything from financial forecasting and risk management to underwriting and business process development. Good thing he’s a Certified Professional Accountant.
What you may not know: His pet peeve is typos. Like spelling his name ScotT.
At GSC, Mila takes the lead in helping us “optimize potential” and “create shared value”. She’s responsible for the corporate human resources function, so Talent Management (Recruitment, Performance, Succession Planning, Learning & Development), Total Rewards (Compensation, Pensions, Benefits), Health & Wellness (and Safety), and Labor Relations, as well as GSC’s social impact portfolio (like community partnerships and granting programs). Her extensive experience and great credentials – MBA, B.Comm, GPHR, CHRE – tell us she’s up for the challenge.
What you may not know: Mila walked the Great Wall of China. Seriously, some people will do anything to get their Fitbit to buzz.
In line with GSC’s vision, Mark is highly skilled at identifying emerging clinical and business challenges and turning them into opportunities to develop unique pharmacy and patient care solutions that promote the health and well-being of plan members and Canadians overall. As a result, Mark’s strategic and operational leadership ensures GSC customers benefit from relevant and proactive pharmacy, formulary, and drug claims strategies that strengthen long-term satisfaction. As a seasoned innovator, his diverse background spans clinical services, pharmaceutical industry, and insurance roles.
Fun fact: Mark describes himself as tall…and awkward. This combination has led to the very Canadian experience of tipping a canoe. This has been a Heritage Minute.
Rino is responsible for establishing the company’s vision for technology, and for the provision of all systems needed to meet the needs of GSC’s current and future clients. He also heads up the Benefits Management and HBM+ division, bringing the power of our proprietary technology to insurance carriers and third-party administrators. He contributes to our strategic direction by leveraging his 20+ years of large-scale information technology integration and transformation management experience.
Fun fact about Rino: Despite good information available on Change4Life, Rino thinks Nutella is a superfood. He’s also a self-proclaimed ping pong champion, “wanna-be” golfer and cyclist in his spare time.
David is always ahead of the curve—whether in terms of industry trends or up-and-coming innovations in service delivery. For our customers, this translates into innovative and meaningful solutions that meet their objectives— no one-size-fits-all cookie cutter approach here. He built his career through progressively senior leadership positions in all aspects of health, dental and disability management.
What you may not know: Long suffering Raptors fan David now basks in glory from the team’s championship run. At least we assume he does…we have not actually seen him since series-clinching game 6. If you read this, David, please contact us.
With a focused and entrepreneurial spirit, Erin leads GSC’s individual business strategy to deliver innovative products and a leading customer experience. But her work doesn’t stop there! Erin also leads the development of new mental health and social impact strategies, as GSC recognizes that there has never been a greater need for mental health support. As an actuary with industry experience on the carrier, consultant and client sides, Erin is well positioned to further GSC’s already strong market position and continue prioritizing mental health as an essential component of plan member health.
Fun fact: Erin loves hiking, so much so that she’s hiked in more than a dozen countries and 4 continents. She has also done some mountain-biking…for details on that, we have reached out to her orthopedic surgeon.
With a proven track record of success, John is all about reforming strategies that will address the emerging needs of clients and engage the marketplace in an evolving way. John and his passionate team believe in GSC’s dedication to service, innovation, and the sustainability of plans – and are driven to bring leading solutions to advisors and clients, while also furthering our capacity to give back to our communities. Certainly a familiar face in the industry, John has worked all across Canada on both the consulting and insurer sides.
Fun fact about John: In his downtime, John likes to grab his fishing gear and lose himself in an uninterrupted day with nature. Whether he actually catches something is irrelevant.
Carmen knows benefits… really well. And the industry knows her well too—her unique approach to new business growth strategies that deliver innovation with cost efficiency is all backed by a foundation of superior customer service. She is responsible for enterprise-wide client experience with a laser focus on delighting our customers and furthering GSC’s reputation as the industry’s leader in service delivery. With her extensive industry background, she brings invaluable experience and know-how to GSC.
Fun fact about Carmen: If Carmen didn’t have a deep love of health and dental benefits, she’d be an international jetsetter doing charitable work and playing cards in the casinos of Monte Carlo.
Business just doesn’t just happen at GSC; it requires extensive planning and that’s where Cathy comes in. She and her team provide financial and analytics support to all of GSC and deliver all the metrics for both our operating plan and our strategic plan. They also conduct analyses and generate recommendations to ensure improvement in GSC’s performance.
Fun fact about Cathy: When not obsessively planning for GSC, Cathy plans trips for herself to wine tastings, dog shows and sports events.
Ashok helps lead everything IT—strategy, architecture and portfolio management—all to deliver innovative business solutions to GSC customers. He has unique experience leading transformational systems projects with strategic expertise combined with a daily commitment to detail.
Fun fact about Ashok: This IT expert plays competitive cricket…he wants to be a GSC website model in his all whites.
Charles heads up our HBM+ business unit, providing our partner clients with the advantage of superior business technology and expertise to benefit their customers. He brings to this role in-depth experience overseeing large-scale client initiatives where he consistently exceeded service delivery and financial expectations.
Fun fact about Charles: He’s a strategic business man by day, and a pilot by night.
Alan is an accomplished executive and recently retired as President and CEO of Morneau Shepell Inc. Alan has extensive directorship and business experience in the navigation and transformation, and governance of different ownership structures including private equity boards, publicly traded corporations, family business, trusts and REITS, and volunteer organizations.
Alan is Chair of the Extendicare board of directors and also previously sat on several community based and not-for-profit boards including chairing Trillium Health Partners, AMREF Canada, and Appleby College.
He holds a Bachelor of Science from McMaster University; an Advanced Management Program designation from Harvard Business School; and a Diploma in Health Administration from University of Toronto.
Zahid joined GSC as President and Chief Executive Officer in September 2018. Zahid has over 25 years of industry experience, and before joining GSC, he held a number of executive positions at various global firms.
In addition to his role at GSC, Zahid actively volunteers in the community and is the Chair of the Board of the Alzheimer Society of York Region and a Board member and governance committee chair with the York Region Children’s Aid Society.
Zahid is an actuary who has earned Fellow of the Society of Actuaries (FSA) and Fellow of the Canadian Institute of Actuaries (FCIA) designations, and holds an honours degree in Actuarial Science from the University of Western Ontario. He is also a graduate of the Advanced Management Program at Harvard Business School. Zahid has been a GSC Board member since 2018.
Bertrand is the chairman and co-owner of Galenova Inc. and of Gentes & Bolduc, Pharmacists Inc. He has 25 years of experience in the pharmaceutical industry. Bertrand is active on several boards including Prevtec Microbia inc., Angany Inc., and Sterinova Inc. of which he is a co-founder and shareholder.
In 2014, Bertrand became interim President of l’Ordre des Pharmaciens du Quebéc (Québec’s College of Pharmacists) and he was elected in 2015 for a 4-year term.
He holds an MBA from HEC Montréal Business School and a Bachelor in Pharmacy Degree from the University of Montreal and holds an Institute of Corporate Directors (ICD.D) designation.
Lynn is the Chair of the Independent Audit and Oversight Panel of the United Nations High Commission for Refugees in Geneva. She is also a Board Member of the Public Sector Pension Investment Board of Canada and Somerville College Development Board, Oxford University. She has recently retired as Chair of the Consortium Board of International Agricultural Research Centers in Montpellier, and retired in 2009 as COO and CFO of Foresters Financial.
Lynn is Fellow of the institute of Chartered Professional Accountants in Canada, also a Fellow in the Institute of Chartered Accountants in England and Wales, a Fellow of the Canadian Institute of Management Consultants, and holds an Institute of Corporate Directors (ICD.D) designation. She has an Honours MA degree from Oxford University.
Aliya is an experienced pharmacist and entrepreneur working at the intersection of healthcare and technology. As co-founder of a virtual health care platform she is passionate about using digital tools to better manage patient care. Prior to moving into technology and digital health, she worked in community pharmacy in urban and rural settings and as General Manager for a large-scale packaging and distribution pharmacy in Alberta.
Aliya is a respected member of the entrepreneurship ecosystem at the University of Waterloo and volunteers in various capacities as a start-up & entrepreneurship advisor and guest lecturer. She has also been actively involved in grassroots level organizations in the arts, government policy & relations and community-based quality of life initiatives.
She holds a PharmD and a Masters in Business, Entrepreneurship and Technology (MBET) from the University of Waterloo.
Pierre is the co-founder and chairman of Ingenew Pharmaceuticals Inc., Innovon Pharmaceuticals Inc. and of InvHealth Capital Inc. He has more than 35 years of experience in the pharmaceutical industry. Pierre is also active on the board of Ortho Regenerative Technologies Inc. and Innodem Neurosciences Inc.
Pierre is co-inventor on 17 patents and has co-authored over 120 publications and scientific presentations. Pierre has also been deeply involved with rare diseases and patients associations including the Quebec Autistic Foundation, the Cystic Fibrosis Foundation and the Alstrӧm Syndrome Foundation.
He holds a Bachelor in Pharmacy Degree and a Master Degree in Pharmaceutical Sciences from the University of Montreal.
Ken retired as National President of the Canadian Auto Workers (CAW) union and General Vice President of Canadian Labour Congress and Member of Canadian Automotive Partnership Council in 2013. Throughout his tenure, he was responsible for negotiating and bargaining multiple collective agreements with major employees in Canada and led the successful merger of the Canadian Auto Workers Union and the Canadian Energy & Paper Union into the formation of Unifor. Ken is very active in his community, supporting organizations including: United Way, Easter Seals, University of Windsor, Canadian Mental Health and many other not-for-profit groups. In 2013, he received an Honorary Doctorate Degree in Law from the University of Windsor.
Sharon has extensive experience in both the Life & Health and Property & Casualty insurance industries. Formerly Head, Insurance Investments Strategy at OMERS, she also previously served as President, Aviva Insurance Company of Canada and President & CEO of Swiss Re. In addition, Sharon has served on several boards including the Insurance Bureau of Canada, Canadian Life & Health Insurance Association, Institute for Catastrophic Loss Reduction, and Reinsurance Research Council.
Sharon has actively volunteered for Junior Achievement of Canada and has held Treasurer and President and Chair of the Board positions for various non-profit organizations.
She holds a Bachelor of Commerce from the University of Toronto, is a Chartered Accountant/Chartered Professional Accountant and holds an Institute of Corporate Directors (ICD.D) designation.
Edward is Vice-President and Principal of Brighton Pharmacy Group in Woodstock, Ontario. Edward is an accomplished pharmacist and entrepreneur with a breadth of experience in retail pharmacy, benefits administration, and the pharmaceutical sector. A pioneering thinker and strategist, Edward has been at the forefront of business and governance innovation, in both Canada and the United States.
He holds an MBA from Duke University; a Bachelor of Science, Pharmacy from the University Of Toronto and a Bachelor of Arts, Economics from McGill University.
Darrell served as Premier for the Government of Yukon from 2011-2016. While in office, Darrell also held positions as Minister of Executive Council Office, Finance Minister and Co-Chair of Canada’s Premiers Health Care Innovation Working Group. Darrell is a licensed pharmacist and has extensive retail pharmacy operational experience, including owning two Whitehorse based pharmacies.
He holds a Bachelor of Pharmacy with Distinction from the University Saskatchewan and holds a pharmacist license in Yukon Territory.
Monique is the Secretary General of Université Laval and also serves as Lawyer and Head, Legal Department. She is a full professor at the Faculty of Pharmacy where she was Dean from 2001 to 2016. Monique’s teaching career at Université Laval started in 1995, and since then she has received several awards in recognition of her achievements in teaching and for her contribution to pharmacy.
Monique started her career as an intensive care and emergency room nurse. She holds a Bachelor of Pharmacy and obtained her Doctor of Pharmacy Degree from University of Texas at Austin. She completed a Masters in Health Sciences Education at the Faculty of Medicine and a Law degree at Université Laval in Quebec City. She is a chartered director (ASC).
Mark is the President of Treadstone Associates Inc., a strategy, finance, technology and information consulting firm. Treadstone's clients span a variety of industries including financial services, healthcare, pharmaceutical and software. Mark has held numerous senior positions in the technology and finance sectors, including Vice President Investments, GrowthWorks Capital Ltd. and President, International Data Corporation (Canada). He has also worked at two major Canadian law firms. He began his career as a theoretical physicist with NASA.
He holds an MBA from the Richard Ivey School of Business, University of Western Ontario and a B.Sc. (Physics) from the University of Toronto.