...That’s a good thing.

As specialists in health and dental benefit program management, we deliver a powerful combination of benefit solutions and leading-edge systems and technology. Our specialized focus allows us to be really good at what we do. This translates into customized and flexible programs that safeguard plan member health while providing the accuracy and expertise necessary for plan sponsors to realize measurable cost savings and guarantee the long term sustainability of their benefit plan. Our comprehensive suite of plan design options, ranging from basic health care protection to comprehensive and deluxe coverage, includes:

  • Traditional and Flexible Benefits – Dental, Drug and Extended Health
  • Travel Benefits
  • Health Care Spending Account
  • Personal Spending Account
  • Employee Assistance Program
  • Passport to Health™ Portfolio

Innovative claim management strategies, advanced technology, exceptional customer service – it’s all part of the package.

Innovative claim management strategies... that work.

We work with our clients to customize both the ‘big picture’ plan and the day-to-day details – to improve health outcomes while managing costs. Our claim management strategies work because we are our own Pharmacy Benefit Manager (PBM) and we:

  • Offer a comprehensive suite of plan design options
  • Maintain a long-term, strategic outlook
  • Follow a managed drug formulary approach
  • Manage an extensive health service provider network and registry
  • Control drug pricing with a national drug pricing policy and  instant drug price updates

Advanced technology… we take care of everything.

Innovate everywhere; this is our goal as we push technology in new directions to add value to all aspects of benefit planning and administration. Save time. Decreases costs. No hassles.

  • Unique rules-based, flexible claims adjudication system – which we designed and own
  • Sophisticated analysis and reporting
  • Online Services for plan members, plan advisors, plan sponsors and health service providers
  • Fraud prevention, detection and control system

Exceptional customer service… we’re real nice too.

Service with a smile - sound too good to be true? How about 'service with a smile plus all the knowledge needed to answer your question?' This is precisely the case - we've got brains with personality too:

  • On staff pharmacists, claims experts and fraud analysts
  • Toll-free, national Customer Service Centre
  • “First Call” resolution for plan member inquiries

And our clients really like us because we provide highly predictable and consistently good service. That’s why our client satisfaction numbers are so high.

Leveraging joint resources

Through our Strategic Alliance Program, we work with preferred partners – who compliment our services with their core competencies – to address the varying needs of today’s customers. With our Strategic Alliance partners, we leverage our joint resources to produce greater flexibility, choice and value for customers. Together, we create all-inclusive solutions to meet every need. We have a number of partners to assist in offering a full range of benefits and simplified administration, for products such as life and disability. Please contact one of our Strategic Alliance team members at 1.800.265.5615 for more information.