CLIENT REPRESENTATIVE, INDIVIDUAL & ASSOCIATION SALES

Location – Toronto, Ontario

Green Shield Canada (GSC) is not your traditional benefits provider. We’re different, and that’s a good thing. As Canada’s only national not-for-profit health and dental benefits specialist, our reason for being is to create innovative solutions that improve access to better health. Committed to providing effective cost containment strategies, advanced technology and exceptional customer service, we manage and administer benefit plan programs for 1.4 million plan members nation-wide.

GSC is an Employer of Choice – one that respects its employees, provides an excellent working environment, and offers challenges and career growth.

We are looking to fill the position of Client Representative (CR), Individual & Association Sales in the Toronto office. The individual will work in conjunction with and as an integral part of the Individual & Association Team (IAT). This position reports to the Manager, Individual & Association Accounts.

ACCOUNTABILITIES OF THIS ROLE INCLUDE:

  • Prepare materials for and assist with plan sponsor and advisor visits, meetings and events;
  • Coordinate and assist in the production of product description collateral and promotional brochures;
  • Assist with product marketing and research projects;
  • Provide administrative support including filing, printing, photocopying, assembling/preparing packages for plan sponsors, advisors and members, and preparing communications and mailings as required;
  • Manage promotional items/sponsorship requests and maintain a log;
  • Handle plan sponsor/advisor requests for information and basic claims inquiries;
  • Process and track Online Administration / WSS requests, handle annual web audit and updates;
  • Run / prepare Business Objects reports as needed (standard and custom);
  • Assist with creating / modifying MS Powerpoint presentations;
  • Load medical condition exclusions in Advantage;
  • Enter rate changes in Advantage and cross check for accuracy;
  • Provide backup for coworkers as necessary; and
  • Other duties as required.

QUALIFICATIONS AND ATTRIBUTES INCLUDE:

He/She will also possess the following qualifications and attributes:

  • University or college graduate
  • 3 years or more of experience in the group and/or individual benefits industry in a sales office or administrative support role
  • Understanding of benefits and administrative sales support, claim processes and systems, contracts and documentation
  • Strong analytical and problem solving skills
  • Attention to detail with superior organizational and planning skills
  • Excellent communication skills (verbal and written)
  • Ability to work independently in a team environment
  • Accountable team member and strong team player
  • Results oriented and customer focused
  • Advanced computer skills (including MS Office products)
  • Flexible, adaptable and willing to take on changing responsibilities and learn new tasks
  • Ability to multitask
  • Strong interpersonal skills
  • Positive outlook
  • Self-reliant with a strong work ethic
  • Bilingualism is an asset (English and French)

Please apply in confidence to Human Resources at humanresource@greenshield.ca no later than February 24, 2012.

Human Resources reviews all applications in relation to available opportunities and contacts persons whose skills and experience match these opportunities. Persons submitting a resume to Green Shield Canada are deemed to consent to the use of their application, and all information contained therein, in relation to recruitment and employment related activities.