WANT MULTI-CHANNEL MEMBER SUPPORT? WE’VE COVERED ALL THE BASES.

Whether plan members prefer to hear a friendly voice, go it alone online or check their benefits on the go, we make it happen.

WE’RE JUST A PHONE CALL AWAY. HERE’S WHY OUR CUSTOMER CONTACT CENTRE IS DIFFERENT…

  • Industry-low employee turnover
  • Commitment to first call resolution
  • Built on same technology used for claim adjudication

  • Staff can run a “pretend” claim for caller
  • Team with deep health and dental backgrounds
  • Rigorous approach to training

IT’S AN ONLINE WORLD OUT THERE

With our online member site and GSC on the Go mobile app, plan members can fly solo. We give them all the tools they need to access and manage their benefits.

Our online self-service site. Putting all the answers at members’ fingertips…

Here’s why our member site stands apart – it’s easy to navigate, we use clear, simple (and yes, sometimes cheeky) language and we’ve got lots of cool features. Take a look at the highlights:

  • Access a direct link to the Change4Life health portal
  • View benefit booklets for plan coverage
  • View their personal claims history
  • Submit a “pretend” claim to instantly find out what portion of an eligible benefit will be covered
  • Access a drug eligibility search feature
  • Submit claims online for real-time adjudication
  • Sign up for direct deposit
  • Print a replacement ID card
  • Email our Customer Service Centre
  • Search for savings via our preferred provider network
  • And more….
Our mobile app. Placing members’ health in their own hands…

With the GSC on the Go app, plan members can manage their benefits whenever, wherever. The app includes:

  • My ID Card – an electronic plan member ID card
  • My Claims – claims history and submission for real-time adjudication
  • Change4Life – access to our Change4Life™ health portal
  • Find a Health Provider – provider look-up feature
  • Drugs on the Go – drug eligibility search
  • My Benefits – submit a “mock claim” to check benefit eligibility information
  • My Alerts – view notifications and instructions on how to respond to an audit
  • My Balances – check Health Spending Account and Personal Spending Account balances
Need a form?

Convenient pre-filled, personalized claim forms for plan members are available via Plan Member Online Services. For members who don't have online access, you can download the blank forms here.

Plan member forms:

Plan administrator forms: